The service department is where a dealership makes steady money, and it’s the same department where the majority of calls are lost. DealerPulse ensures you never miss a call, books appointments day and night, and update your calendar so your BDC team can focus on customers in the showroom.
At 9:00 AM, all six of your representatives are busy with six different customers in the showroom, and the phone rings. The caller wants something simple, like booking an appointment for oil maintenance, but no one is available to answer the call.
The caller has only one option: to turn to another dealership that answers them in time.
DealerPulse answers your service calls, handles customer queries, and updates your calendar and records the outcome in your CRM. That’s how you can capture more service revenue with DealerPulse instead of taking your callers on voicemails or hold music.
We’ve trained DealerPulse on a defined process to close a lead so you won’t lose another service call. This is how every step works:
When a caller shows intent to book an appointment, it checks your calendar in real time and gives them empty slots. It writes every detail in the calendar, including the car issue, model, and make, and sends a booking confirmation message to the caller.
Recall calls come in big waves and jam up your phone lines for weeks. The assistant checks the vehicle, explains what happens next, and books the visit. It can also call customers directly about recalls, so a job that would take your team months gets done in days.
This is one of the most common service calls. The assistant answers these and takes down any message, with full details in your CRM. So your representatives don’t have to stop a write-up just to repeat what the status board already shows.
If anything tricky happens, like a warranty question, a diagnostic issue, or an upset customer, it gets sent to your representative, with all the details already written down. So, your representative will know all the details about the situation before making any contact.
Your representatives shouldn’t have to answer calls while also helping the person in front of them. DealerPulse takes care of the routine calls, so your team can stay focused.
24/7
Service line coverage
0 min
Hold time
100%
Bookings with notes attached
It can fully book routine visits, like oil changes, tire rotations, brake checks, inspections, and recall appointments, straight into your calendar, while saving the vehicle, issue, and preferred time.
No. It only offers time slots that are actually open on your calendar, and it never offers a slot that doesn’t exist.
DealerPulse can call customers on your recall list directly, confirm their vehicle, explain what’s needed, and book the visit. It can accomplish in one call what might take your team months.
No. DealerPulse doesn’t change how your representatives work. It only handles the phone calls before they reach the counter and passes along anything that needs a person, with the details already noted.
Tomorrow at 7:30 AM, your service line will ring while both advisors are busy.
DealerPulse AI phone calling answers calls, books appointments, and updates your team’s calendar.
DealerPulse AI chatbot integrates into your website, engages your audience, and records their conversations into your existing CRM.
We provide one-page monthly reporting and analytics on DealerPulse performance to help you understand what it did for you last month.
One solution for car dealerships, receives your calls, answers text queries, communicates with web visitors, and provides a monthly report. Such a relief!
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